DIALOGUES

Prepare a role play following the instructions provided below for your next class. Then read and practice dialogue between Ms. Lock and Mr. Burr. Pay attention to the structures used and use same vocabulary and expressions to prepare your role play.

Role Play 1: What's the problem?

Directions: A customer is returning an item to a store. He or she has to explain why he or she is returning the item. The salesperson has to offer some help to the client, he or she must ask for the reasons of return, and must follow the store’s return procedure.

Dialogue 1. Customer’s service

Read and practice.

Ms. Lock:	Hello?
Mr. Burr:	Hello, Ms. Lock. This is Jack Burr
Ms. Lock:	Uh, Mr. Burr . . . in Apartment 205
Mr. Burr:	No, in Apartment 305.
Ms. Lock:	Oh, yes. What can I do for you? Does your refrigerator need fixing again?
Mr. Burr:	No, it's the oven this time.
Ms. Lock:	Oh, so what's wrong with it?
Mr. Burr:	Well I think the temperature control needs to be checked. Everything I try to cook gets burned.
Ms. Lock:	Really? OK, I' ll have someone look at it right away.
Mr. Burr:	Thanks a lot, Ms. Lock.
Ms. Lock:	Uh, by the way, Mr. Burr, are you sure it’s the oven and not your cooking? Practice the dialogue and send another one like the example to mgruiz@cantv.net

PRESENT CONDITIONAL. PRESENT REAL CONDITIONAL

PRESENT CONDITIONAL. PRESENT REAL CONDITIONAL

FORM

[If / When ... Simple Present ..., ... Simple Present ...]
[... Simple Present ... if / when ... Simple Present ...]

USE
The Present Real Conditional is used to talk about what you normally do in real-life situations.

IMPORTANT If / When
Both "if" and "when" are used in the Present Real Conditional. Using "if" suggests that something happens less frequently. Using "when" suggests that something happens regularly.
Examples:
When I have a day off from work, I usually go to the beach.

I REGULARLY HAVE DAYS OFF FROM WORK.
If I have a day off from work, I usually go to the beach.
I RARELY HAVE DAYS OFF FROM WORK.

Present Unreal Conditional
FORM
[If ... Simple Past ..., ... would + verb ...]
[... would + verb ... if ... Simple Past ...]
USE
The Present Unreal Conditional is used to talk about what you would generally do in imaginary situations.
Examples:

I would read more if I didn't watch so much TV.
Mary would move to Japan if she spoke Japanese.

EXCEPTION If I were ...

In the Present Unreal Conditional, the form "was" is not considered grammatically correct. In written English or in testing situations, you should always use "were." However, in everyday conversation, "was" is often used.
Examples:

If he were French, he would live in Paris.
If she were rich, she would buy a yacht.
I would play basketball if I were taller.
I would buy that computer if it were cheaper.
I would buy that computer if it was cheaper. Not Correct (BUT OFTEN SAID IN CONVERSATION.)
IMPORTANT Only use "If"
Only the word "if" is used with the Present Unreal Conditional because you are discussing imaginary situations. "When" cannot be used.

Examples:
I would buy that computer when it were cheaper. Not Correct
I would buy that computer if it were cheaper. Correct
EXCEPTION Conditional with Modal Verbs
There are some special conditional forms for modal verbs in English:
would + can = could
would + shall = should
would + may = might
The words "can," "shall" and "may" cannot be used with "would." Instead, they must be used in these special forms.

Examples:
If I went to Egypt, I would can learn Arabic. Not Correct
If I went to Egypt, I could learn Arabic. Correct
If she had time, she would may go to the party. Not Correct
If she had time, she might go to the party. Correct
The words "could," should," "might" and "ought to" include conditional, so you cannot combine them with "would."

Examples:
If I had more time, I would could exercise after work. Not Correct
If I had more time, I could exercise after work. Correct
If he invited you, you really would should go. Not Correct
If he invited you, you really should go. Correct

Make your own phrases and send them to mgruiz@cantv.net

QUESTIONS

Complete each sentence below with the BEST answer.

1. __________ I am late to work, my boss gets very angry. That is why I am always on time.

Seleccione una respuesta.

	a. if
	b. when

Question 2

Complete the following questions with the correct word.

2.- ____________ are you happy?
Because I finished school.

Seleccione una respuesta.

	a. Why
	b. When
	c. Where
	d. Whose
	e. What

Question 3

Complete each sentence below with the BEST answer.

3.- ______________ he eats, he tries to choose healthy foods.

Seleccione una respuesta.

	a. if
	b. when

Question 4

Complete each sentence below with the BEST answer.

4.- His car is very reliable, and he rarely has any trouble with it. But he has had a couple of difficulties in the past. _____________ his car breaks down or he has any problems, he calls the auto club.

Seleccione una respuesta.

	a. if
	b. when

Question 5

Complete each sentence below with the BEST answer.

5.- His car is terrible! It always breaks down. _______________ his car breaks down or he has any problems, he calls the auto club.

Seleccione una respuesta.

	a. if
	b. when

Question 6

Complete each sentence below with the BEST answer.

6.- Mary gets six weeks paid vacation a year. She loves to travel. ____________ she goes on vacation, she always goes somewhere exotic.

Seleccione una respuesta.

	a. if
	b. when

Question 7

Complete each sentence below with the BEST answer.

7.- Diane works harder than anyone I know. I don't think she has taken a day off in three years. But she does really love to travel. _____________ she goes on vacation, she goes somewhere exotic.

Seleccione una respuesta.

	a. if
	b. when

Question 8

Complete each sentence below with the BEST answer.

8.- He loves going to the movies. _____________ he goes to the movies, he always gets a large popcorn with tons of butter.

Seleccione una respuesta.

	a. if
	b. when

Question 9

Complete each sentence below with the BEST answer.

9.- She hates TV. She thinks television is a waste of time. __________ she watches any television at all, it is usually a documentary or a news program.

Seleccione una respuesta.

	a. if
	b. when

Question 10

Complete each sentence below with the BEST answer.

10.- My friend always keeps in touch by mail. _____________ I get a letter, I usually write back immediately.

Select an answer

	a. if
	b. when

Send your answers to the e-mail: mgruiz@cantv.net

EXERCISES

Send the exercises to the e-mail: mgruiz@cantv.net

Using the words in parentheses, complete the text below with the appropriate conditional form.

1.- She loves her husband. If she (get) _________ a divorce, it would devastate her.

Seleccione una respuesta.

	a. get
	b. gets

Question 2

Using the words in parentheses, complete the text below with the appropriate conditional form.

2.- If they (tear) ___________ down that old opera house, we would not have any historical architecture left in the city.

Seleccione una respuesta.

	a. tear
	b. tears

Question 3

Using the words in parentheses, complete the text below with the appropriate conditional form.

3.- If the hurricane (hit) ________ Miami, thousands of people might have lost their lives.

Seleccione una respuesta.

	a. hit
	b. hits

Question 4

Using the words in parentheses, complete the text below with the appropriate conditional form.

4.- I can't stand him. If he (be) __________ hired, I would quit.

Seleccione una respuesta.

	a. were
	b. was

Question 5

Using the words in parentheses, complete the text below with the appropriate conditional form.

5.- I have no fire insurance. If my house (burn) ___________ down, I would have no way to buy new furniture.

Seleccione una respuesta.

	a. burn
	b. burns

Question 6

Using the words in parentheses, complete the text below with the appropriate conditional form.

6.- If he (be) ____________ found guilty, he would have gone to jail for 30 years.

Seleccione una respuesta.

	a. were
	b. was

Question 7

Using the words in parentheses, complete the text below with the appropriate conditional form.

7.- If the airline (cancel) ______________ the flight, I would never make it to the family reunion on time.

Seleccione una respuesta.

	a. cancel
	b. cancels

Question 8

Using the words in parentheses, complete the text below with the appropriate conditional form.

8.- He was not wearing a motorcycle helmet. If he (crash)_________ into that car, he would have been killed.

Seleccione una respuesta.

	a. crash
	b. crashes

Question 9

Using the words in parentheses, complete the text below with the appropriate conditional form.

9.- If the government (increase) ______________ income tax, I would not be able to survive.

Seleccione una respuesta.

	a. increases
	b. increase

Using the words in parentheses, complete the text below with the appropriate conditional form.

10.- If I (lose) _____________ my job, I would use the Internet to find a new one.

Seleccione una respuesta.

	a. lose
	b. loses

OPINION

At the restaurant

Look the way they speak and how polite they are making questions and answering them

Waiter:	What would you like to order?
Tom:	What do you have as an entrée?
Waiter:	Today we have chicken strips with rice.
Tom:	I think we're going to order the main course directly.
Claire:	Yes, for me, spaghetti bolognese, please.
Waiter:	Great choice, madam.
Tom:	Shepherd's pie, for me.
Waiter:	Certainly, sir. What would you like to drink?
Tom:	A bottle of wine and a Coke, please.
Waiter:	Anything else, sir?
Tom:	We're going to choose the dessert later. Thank you.

IN MY OPINION

Melissa:	What do you think of the restaurant, Adrian?
Adrian:	In my opinion, it's the best restaurant in town.
Melissa:	Yes? I don't think that it's very good.
Adrian:	Why?
Melissa:	Because food was not warm enough and it was too crowded. As I see it, it was a disaster!
Adrian:	Well, maybe there weren't enough waiters for all those people so the food got cold soon. But I'm sure that it's a great place.
Melissa:	Maybe you're right.

Write your comments and send them to the e-mail: mgruiz@cantv.net