DIALOGUES

Prepare a role play following the instructions provided below for your next class. Then read and practice dialogue between Ms. Lock and Mr. Burr. Pay attention to the structures used and use same vocabulary and expressions to prepare your role play.

Role Play 1: What's the problem?

Directions: A customer is returning an item to a store. He or she has to explain why he or she is returning the item. The salesperson has to offer some help to the client, he or she must ask for the reasons of return, and must follow the store’s return procedure.

Dialogue 1. Customer’s service

Read and practice.

Ms. Lock:	Hello?
Mr. Burr:	Hello, Ms. Lock. This is Jack Burr
Ms. Lock:	Uh, Mr. Burr . . . in Apartment 205
Mr. Burr:	No, in Apartment 305.
Ms. Lock:	Oh, yes. What can I do for you? Does your refrigerator need fixing again?
Mr. Burr:	No, it's the oven this time.
Ms. Lock:	Oh, so what's wrong with it?
Mr. Burr:	Well I think the temperature control needs to be checked. Everything I try to cook gets burned.
Ms. Lock:	Really? OK, I' ll have someone look at it right away.
Mr. Burr:	Thanks a lot, Ms. Lock.
Ms. Lock:	Uh, by the way, Mr. Burr, are you sure it’s the oven and not your cooking? Practice the dialogue and send another one like the example to mgruiz@cantv.net